Results Are In

by

Earlier this year I wrote a blog to ask you take ARIN’s first ever customer satisfaction survey, and today I am pleased to share with you the results from the survey. 699 respondents answered questions ranging from: How satisfied are you with ARIN in meeting your organization’s needs? to How can ARIN improve customer service? We received large amounts of interesting feedback from this survey that we will use to improve your Internet number registry experience with us.

Read More

Setting a Customer Focused Approach

by

ARIN isn’t an organization I can stay away from for long. I served a number of roles at ARIN over the course of 13 years, before moving to the Internet Society to implement new programs focused on deploying key Internet technologies. I was excited to have the opportunity to return to ARIN and lead efforts to hone our focus on the customer and improve the way we serve our community.

Read More